TeamViewer integrates Slack and adds new features

TeamViewer integrates Slack and adds new features

TeamViewer, a provider of solutions for remote connectivity and workplace digitization, has announced a new integration for Slack, a collaboration platform for work. Allows users to launch TeamViewer web-based remote access and augmented reality (AR) support sessions from within Slack.

“Remote working has affected collaboration and support requirements. Slack has set a new standard in agile team collaboration in recent years and is used by large corporations and communities. Incorporating TeamViewer’s remote access and AR support will give our customers even more opportunities to interact and increase productivity regardless of location or device,” says Alfredo Patron, Executive Vice President of TeamViewer Business Development.

TeamViewer is a global technology company that provides a connectivity platform for remote access, control, management, monitoring and repair of devices ranging from laptops and mobile phones to industrial machines and robots.

Although TeamViewer is free for private use, it has around 620,000 subscribers. It enables companies of all sizes and industries to digitize their critical business processes through seamless connectivity.

Against global megatrends such as device proliferation, automation and new work, TeamViewer is proactively shaping digital transformation and constantly innovating in augmented reality, the Internet of Things and artificial intelligence.

Meanwhile, Slack already includes a wide range of tools and capabilities for remote teams to accomplish their tasks.

Users can seamlessly integrate TeamViewer into the Slack environment by downloading the TeamViewer app from the Slack app directory.

With the new integration, users can share session invitations for remote control or mobile AR connectivity directly in direct messages or group channels in Slack to collaborate and support each other more effectively.

Adding AR connectivity is especially valuable when physical tasks are required. For example, it allows employees to collaborate based on what I see with shared video.

In addition to an audio connection, remotely connected professionals can virtually point and draw their colleagues’ field of vision to demonstrate in detail what to do, share files or use the chat function.

The integration builds on a web-based, non-device-based approach to improve accessibility and seamless interaction.

The Remote Assisting Expert requires no installation and can immediately provide remote access and AR-based support.

To take advantage of this integration, organizations will need a Slack license and a compatible TeamViewer subscription.

Integrating TeamViewer and Slack has many advantages.

Users can launch a TeamViewer Remote Control or Assist AR connection directly within the weak channel to solve a problem, walk someone through a physical task, or rate a service.

Instead of long-winded explanations on the phone, users can use a remote control or augmented reality for demonstrations or troubleshooting to solve problems better and faster.

Users can connect directly from a Slack conversation with a colleague, customer or frontline worker to provide fast and efficient support and resolve issues on the spot.

In particular, the integrated user experience does not require the installation of additional tools and reduces IT training and maintenance overhead.

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